GUIDE
Transport-hub meeting points
PVG visual guides plus appointment-based Hongqiao Airport and Railway Station handover.
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SERVICE INSTRUCTIONS
Everything to know before handover
Airport meeting points, hotel storage, private-address handover and luggage rules, organized by situation.INSTRUCTION & MEETING POINT
Find instructions by situation
After confirmation, you also receive a shorter guide matched to the actual route.
GUIDE
Airport to hotel
When to hand over after landing and how hotel reception receives bags.
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GUIDE
Hotel to airport
Reception storage, collection photos and airport return timing.
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GUIDE
Hotel to hotel
Storage receipts and reservation-name checks on a hotel-change day.
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GUIDE
Private address / Airbnb
In-person handover and a reachable receiver are required.
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GUIDE
Luggage regulations
How we classify regular, heavy, oversized and prohibited items.
View instructions →Meeting at Shanghai transport hubs
PVG Terminal 1
After international arrivals, enter the public hall and follow the confirmation guide toward the Passenger Service Center. Do not go to the SF Express counter; our team meets you by appointment in the public area.
PVG Terminal 2
The meeting area is between arrival exits 2A and 2C, near the Shanghai Tourist Information counter. Support sends the correct photo for your arrival exit.
Hongqiao Airport T1 / T2
Choose the correct terminal when booking. Support sends the public-area meeting point based on the flight and handover time; the PVG visual guide does not apply at Hongqiao.
Shanghai Hongqiao Railway Station
Provide the train number, arrival or departure time and a reachable phone number. Support confirms the exact public-area exit or meeting position before payment.
REAL WALK-THROUGH
Real meeting-route videos
Use these clips to recognize the route. The confirmed time and staff contact in your booking remain authoritative.
T1 international arrival route
Walk from the arrival hall to the agreed passenger-service area.
T2 international arrival route
Follow arrival-hall signs toward the area between 2A and 2C.
Instructions by handover type
Airport → Hotel
International arrivals should normally allow 1.5–2 hours before handover. Reception must be able to receive the bags; photo proof follows delivery.
Hotel → Airport
Store bags with reception before the confirmed collection time and send a bag photo plus receipt. Airport return is planned at least 3 hours before departure.
Hotel → Hotel
The first reception must store the bags and the second must accept them. Make sure both hotels can find the reservation name.
Private address / Airbnb
A reachable person must be present at both addresses during the confirmed window. The in-person handover charge is included in the quote before payment.
LUGGAGE REGULATIONS
Check weight and size before booking
Up to 25 kg each; a normal suitcase or securely closed travel bag.
25–32 kg each and subject to the heavy-bag surcharge.
Over 32 kg, over 180 cm total dimensions, fragile goods or special equipment require manual review and may be refused.
Still unsure about the meeting point?
Send the flight and terminal, or train and departure time, so support can send the correct handover guide.